Service and customer care

Zepf Technologies UK has retrofitted parts to all types of rotary packaging machines around the world. In the case of a machine that is particularly difficult to changeover, a Zepf UK designer can carry out a professional survey and 'measure up' at a customer's premises to provide the best possible solution.

Using one supplier for all container-handling parts ensures consistency of design and operation, and minimises operator training requirements. Our installation and commissioning engineers will normally carry out all necessary operator training immediately after installation is complete and advise customers on the best sequence of removal and replacement of the changeparts and also on the best methods of handling and storage of parts for a particular operation.

Once the core components have been fitted to a machine, the design details of the machine are stored in our design database. Every single CORE and RACOP component is allocated a unique number that is engraved on its surface. Urgent replacement parts can normally be despatched within 24 hours of contacting Zepf UK.

If a further full set of parts is needed for additional containers of a different size, after the core components have been fitted to a machine, the lead-time for these parts is significantly reduced. We can also supply standard non-quick change design of parts when required.